Warranty Information

Timing & Simulation Warranty Information

Limited Warranty

Safran warrants each new standard product to be free from defects in material, and workmanship for the duration of the warranty period after shipment in most countries where these products are sold, EXCEPT AS NOTED BELOW (the “Warranty Exceptions”, “Warranty Exclusions” and “Country Variances”).

Five Year Limited Warranty

  • SecureSync 1200 and 2400*
  • White Rabbit Z16, TP-FL, TP-32 BNC
  • NetClock 9483 and 9489*
  • Epsilon Clock EC20S*
  • Epsilon Switch & Amplifier System (SAS-ESignal Amplifer and Switch With Ethernet Interface)
  • TV400W

Three Year Limited Warranty

  • GSG Family of GNSS Simulators   
    A GNSS Signal Generator is a device that is able to create simulated satellite signals and generate real RF signals by first producing I/Q data and calculating the orbits of satellites at a user-defined time, location and trajectory. Family of GNSSGlobal navigation satellite system (GNSS): A general term describing any satellite constellation that provides positioning, navigation, and timing (PNT) services on a global or regional basis. See also Simulators

Two Year Limited Warranty

  • VersaSync Rugged Time Server
  • Rubidium Oscillators
  • Power Adaptors
  • Digital and IP/POE Clocks
  • WiSync Wireless Clock Systems and IPSync IP Clocks

One Year Limited Warranty

  • Skydel Simulation Engine
  • Timeview Analog Clock
  • White Rabbit LEN, WRS
  • EdgeSync
  • Bus-level Timing Boards (TSync, TSat, TPro)
  • GPS antenna system components, cables, other accessories
    Global Positioning System is a navigation satellite system. See also antenna system components, cables, other accessories
  • High Energy Physics (HEP): LLRF, BPM, Timing system , non-standard prototypes

90 Day Warranty

  • PresenTense and other Software products

Warranty Exceptions

This warranty shall not apply if the product is used contrary to the instructions in its manual or is otherwise subjected to misuse, abnormal operations, accident, lightning or transient surge, or repairs or modifications not performed by Safran authorized personnel.

Any Rubidium oscillator’s warranty is two-years even when integrated into products (*) with a greater warranty period.

Warranty Exclusions

Batteries, fuses, or other material contained in a product normally consumed in operation Shipping and handling, labor & service fees


Safran shall have no liability or responsibility to the original customer or any other party with respect to any liability, loss, or damage caused directly or indirectly by an Safran product, material, or software sold or provided by Safran, replacement parts or units, or services provided, including but not limited to any interruption of service, excess charges resulting from malfunctions of hardware or software, loss of business or anticipatory profits resulting from the use or operation of the Safran product or software, whatsoever or howsoever caused. In no event shall Safran be liable for any direct, indirect, special or consequential damages whether the claims are grounded in contract, tort (including negligence), or strict liability.

Extended Warranty Coverage

Extended warranties can be purchased for additional periods beyond the standard warranty. Contact Safran no later than the last year of the standard warranty for extended coverage.

Warranty Claims

Safran’s obligation under this warranty is limited to the cost of in-factory repair or replacement, at Safran’s option, of the defective product or the product’s defective component. Safran’s Warranty does not cover any costs for installation, reinstallation, removal or shipping and handling costs of any warranted product. If in Safran’s sole judgment, the defect is not covered by the Safran Limited Warranty, unless notified to the contrary in advance by customer, Safran will make the repairs or replace components and charge its then current price, which the customer agrees to pay.

In all cases, the customer is responsible for all shipping and handling expenses in returning product to Safran for repair or evaluation. Safran will pay for standard return shipment via common carrier. Expediting or special delivery fees will be the responsibility of the customer.

Warranty Procedure

Safran highly recommends that prior to returning equipment for service work, our technical support department be contacted to provide trouble shooting assistance while the equipment is still installed. If equipment is returned without first contacting the support department and “no problems are found” during the repair work, an evaluation fee may be charged.

Safran shall not have any warranty obligations if the procedure for warranty claims is not followed. Customer must notify Safran of a claim, with complete information regarding the claimed defect. A Return Authorization (RMA) Number issued by Safran is required for all returns. Returned products must be returned with a description of the claimed defect, the RMA number, and the name and contact information of the individual to be contacted if additional information is required by Safran. Products being returned on an RMA must be properly packaged with transportation charges prepaid.


Telnet Networks delivers to the Canadian market expertise in timing solutions for public safety, government, enterprise customers and service providers. We partner with leading suppliers to deliver master clocks, time servers, digital displays, analog clocks, digital message boards for display notification.

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